Free U.S. shipping $75+ · Discreet packaging · Adults 21+ only

Shipping & Returns

📦 Shipping Policy

1. Discrete & Safe Packaging

We respect your privacy. All orders are packed securely using heavy-duty protective materials to ensure your glass arrives intact. Packages are shipped in plain, unmarked boxes—there are no logos, brand names, or descriptions of the contents on the outside.

2. Processing & Delivery Times

  • Processing Time: All orders are carefully inspected, and packed within 1 to 2 business days (excluding weekends and holidays).
  • Standard Global Shipping: All order packages are shipped directly from our primary manufacturing facility in China.
  • Estimated Transit Time: Delivery typically takes 7 to 15 business days worldwide, depending on your local customs clearance speed and destination country.

3. Order Tracking

Once your package ships, you will automatically receive a shipping confirmation email containing your tracking code and link.

🚨 Damaged / Broken Items Guarantee

Glass is fragile, but we’ve got you covered! If your order arrives broken, please follow these steps for a 100% Free Replacement:

  1. DO NOT USE the item. (Any item that has been used is strictly ineligible for replacement/refund).
  2. Take clear photos of the broken glass inside the original box/packaging.
  3. Email us at [email protected] within 24 hours of delivery with your order number and photo evidence.

Once verified, we will ship a replacement item to you at zero additional cost.

🔄 Return & Refund Policy

1. 14-Day Return Window

We accept returns on items within 14 days of delivery, provided the item is in 100% brand-new, unused condition and in its original packaging.

2. STRICT NO-RETURN POLICY ON USED ITEMS

Due to federal law and sanitary health standards, WE CANNOT ACCEPT RETURNS ON ANY ITEM THAT HAS BEEN USED, including items that have been filled with water, smoked out of, or contaminated in any way. Any used items returned to us will be disposed of immediately without a refund.

3. How to Initiate a Return

  • If you changed your mind and wish to return an unused item, please contact us at [email protected] to obtain return instructions.
  • Return shipping fees for personal preference returns are the responsibility of the customer.
  • Once received and inspected, a refund for the item price (excluding original shipping costs) will be issued to your original payment method.

✉️ Questions?

If you have any questions regarding your shipment or return status, feel free to contact us: