Contact Immediately [email protected]
Customer service is a priority for us at Eco•Smoke. You may return manufacture defective items within 7 days of received by date as indicated by your tracking information. Our policy gives 7 days to manufacture defective items. Dead on arrival (DOA) items must be reported within 24 hours of receipt. DOA and defective items must be returned for the same item unless it is no longer in stock. Some items may have shorter or longer warranties, please see item description and excluded items for any information on warranties.
You may, at any time, cancel an unprocessed or in progress order (before the ship notice) for a full no questions asked refund.
Items damaged by miss-use, tampering, modification, or improper care are not covered by our policy! If you received items that you do not know how to use, please contact us immediately for proper care instructions and more in depth information on your items.
Our returns policy Excludes e liquids, cartomizers, tanks, and atomizers/coils, RDAs, RBAs, and mechanical mods. This warranty does not include cracked screens, broken tanks, cracked glass, dents, scratches, stripped threads or anything that would indicate user caused damage, we do not cover missing or broken springs or internal parts and all parts must be returned. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 5 days from the received date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect your merchandise, and make the determination on warranty status or misuse. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you. [email protected]
After hearing instructions from our Support department please Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information, order number and information.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Local Stores may have different return policies. Please contact your local Eco•Smoke for policies.
*Customers may be responsible for return shipping charges*
More Questions? [email protected]