PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of M.R. Enterprises, LLC/dba Ecosmokeonline.com. The collective work includes works that are licensed to Ecosmokeonline.com. Copyright 2011, of Ecosmokeonline.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with of Ecosmokeonline.com or purchasing of Ecosmokeonline.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with of Ecosmokeonline.com or to purchase of Ecosmokeonline.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by of Ecosmokeonline.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Ecosmokeonline.com used in the site are trademarks or registered trademarks of M.R. Enterprises, LLC/dba Ecosmokeonline.com
State tax is collected on all products shipped within the state of Alabama.
We can ship to virtually any address. Note that there are restrictions on some products, and some products cannot be shipped to certain areas. We are not responsible for shipments seized, please know your local shipping laws. If your shipping destination is not in our list, don't sweat. Shoot and e-mail to [email protected] and we'll figure out if we can ship to your destination and we'll provide an approximate shipping cost.
Orders will be processed within 1-2 business days after your full payment has been received. Shipment time will be between 2-7 business days depending on your physical address. The total wait time after you place your order will be between 3-14 business days. Shipping time and cost vary depending on location, and product ordered.
First Class Mail = 3-10 Days
Priority Mail = 2-5 Days
Express Mail = 1-2 Days (although most are overnight if received by noon EST)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. Due to recent changes in the USPS shipping methods, and as they work out their cost saving changes, we have seen some orders take longer than normal to arrive at the destination. Delivery times should fall within the 3-7 days time frame, however, it is possible the packages may take longer. When you track the package on USPS.com using the tracking number provided in the shipping confirmation email, if you see that the package has been scanned into the USPS tracking system, the USPS now has control and there is nothing more we can do to expedite the delivery.
If you are choosing Express shipping, please note that orders must be received no later than 12:00pm CST (noon), Monday-Friday, to ensure we have the time to process your order and get it to the post office to try for next day delivery. Orders received after noon CST will be processed for mailing the following day.
Orders placed after 2:00 PM CST may not be packaged in time to make it to the post office same day. These packages will shipped the following business day. Unfortunately this means that these packages can be delayed up to 72 hours.
We do not ship packages on weekends. Express orders placed after 2 PM CST on Friday will be shipped on Monday. Express Mail orders placed between Thursday at 2 PM and Friday at 2 PM do not always arrive on during the weekend, many postal service stations work an reduced shifts on Saturdays.
We do not ship packages on Saturday, Sunday or USPS Postal Holidays. Orders placed after 2PM CST will ship next day, orders placed on Friday after 2PM CST will ship on Monday.
**Please note that we do not process online orders or ship on Saturday or Sunday. All orders placed over the weekend are filled on Monday, in the order they were received.**
Return Policy & Warranty
Contact Immediately [email protected]
Customer service is a priority for us at Eco•Smoke. You may return manufacture defective items within 7 days of received by date as indicated by your tracking information. Our policy gives 7 days to manufacture defective items. Dead on arrival (DOA) items must be reported within 24 hours of receipt. DOA and defective items must be returned for the same item unless it is no longer in stock. Some items may have shorter or longer warranties, please see item description and excluded items for any information on warranties.
You may, at any time, cancel an unprocessed or in progress order (before the ship notice) for a full no questions asked refund.
Items damaged by miss-use, tampering, modification, or improper care are not covered by our policy! If you received items that you do not know how to use, please contact us immediately for proper care instructions and more in depth information on your items.
Our returns policy Excludes e liquids, cartomizers, tanks, and atomizers/coils, RDAs, RBAs, and mechanical mods. This warranty does not include cracked screens, broken tanks, cracked glass, dents, scratches, stripped threads or anything that would indicate user caused damage, we do not cover missing or broken springs or internal parts and all parts must be returned. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 5 days from the received date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect your merchandise, and make the determination on warranty status or misuse. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you. [email protected]
After hearing instructions from our Support department please Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information, order number and information.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Local Stores may have different return policies. Please contact your local Eco•Smoke for policies.
*Customers may be responsible for return shipping charges*
More Questions? [email protected]